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Install Monitor on macOS devices

Updated

This article outlines the steps for installing Monitor on macOS devices.

Before you begin

  • Ensure your device runs on macOS 10.15 Catalina (2019) or later. If your device runs macOS 10.13 (High Sierra) or 10.14 (Mojave), refer to this guidance.

  • You must have Administrator access to the macOS device.

  • For installation on multiple devices via MDM deployment, enrol your devices in your MDM via the Apple Business Manager or Apple School Manager. 

  • Get a copy of your Organization ID, which looks like 12345678-abcd-ef01-2345-6789abcdef01. To find it:

    1. Go to Settings > Installation.

    2. Select Config on your organisation's row.

    3. In the Config panel, select Copy (clipboard icon) next to the Organization ID field.

  Note

You may be prompted to confirm your Organisation ID’s region. Contact our Support Team for help if you don’t have this detail.

Step 1: Download the Monitor installer

You can download the Monitor installer from Monitor or from the Smoothwall Product Download page. The file is visigo-N.pkg, where N is a version number. The installer is a standard flat package file (*.pkg).

From Monitor

  1. Go to Settings > Installation.

  2. Select Config on your organisation's row. The Configure [your organisation] panel opens.

  3. Under Install Monitor clients, expand macOS.

  4. Select the Monitor installer (for example, visigo-1.21.pkg) and save it.

From the Smoothwall Product Download page

  1. Go to the Smoothwall Product Download page.

  2. Under Monitor client, select the macOS installer and save it.

Step 2: Install Monitor

There are two options for installing Monitor:

  1. Manual installation on individual devices.

  2. Remote deployment via MDM for multiple devices.

Manual installation

You can manually install Monitor either by opening the GUI installer or running the installation script in the Terminal.

If you're manually installing Monitor by...

Follow these steps

Opening the GUI installer

  1. Copy the installer to the target device and open it.

  2. Select Continue and agree to the License Agreement.

  3. Select Install.

  4. If prompted, enter your Admin username and password.

  5. When installation is complete, select Close.

Running the installation script in the Terminal

  1. Open the Terminal app and run the following command:

sudo installer -pkg /path/to/installer.pkg -target /

  1. Replace ‘/path/to/installer.pkg’ with the path to the installer file.

  2. Press Enter.

Remote deployment via MDM

MDM deployment is preferred for installing Monitor remotely on multiple devices. Refer to your MDM provider’s documentation to deploy Monitor using this method.

If you're using Jamf or Kandji, you can refer to these remote deployment guides.

Configuration

See Configure the Monitor client on macOS devices

Uninstallation

To uninstall the software, run the following command on each target machine:

sudo "/Library/Application Support/Visigo/configure.sh" uninstall

It can be executed manually from the Terminal, or deployed remotely via MDM. Please consult your MDM documentation for information about deploying commands.