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Sign in to Monitor

Updated
This article is for all users. 

This article shows you how to sign in to Monitor, including how to reset your password if your welcome email link has expired.

Before you begin 

Ensure your Monitor Administrator sets up your account. Monitor emails you when your account is set up, or when you already use our products and your Administrator gives you access to Monitor.

  • UK, Australia, New Zealand: Monitor sends the email from noreply@smoothwall.com with the subject line: ‘Welcome to Smoothwall Monitor Managed Service’.
  • US: Monitor sends the email from noreply@linewize.com with the subject line: ‘Welcome to Linewize Monitor’.

  Important

The Create Password option in the welcome email expires one hour after Monitor sends the email. If your link has expired, follow the instructions in the Reset my password section.

Image 1: Example email sent to a new user for Monitor.

Reset my password

I sign in with Single Sign-On (SSO)

If you sign in with Google or Microsoft, change your password through their services:

I sign in with my email and password

  1. Open a browser.
  2. Go to:
  3. Select Forgot your password?.
  4. Enter the email address you use to sign in to Monitor.
  5. Select Send Email.
  6. Open your email provider and open the ‘Reset your password’ email.
  7. Select the click here link.
  8. Enter your password twice.
    • The two values must match.
    • Minimum length: 12 characters
    • If your password is too weak or appears in a breach list, Monitor shows an error and prompts you to choose a stronger password.
  9. Select Set Password.
  10. Select the Return to login page link to sign in.

Sign in to Monitor

  1. Open a browser.
  2. Go to:
  3. Sign in using one of the following options:
    • Email and password: Enter the email address used in your welcome email and your password, then select Sign In.

        Tip

      If you haven’t signed in before, select Forgot your password? to generate a password reset email.

    • Sign in with Single Sign-On (SSO): Select Continue with Google or Continue with Microsoft to sign in with your Google or Microsoft account. If your organization requires MFA, complete the Multi-Factor Authentication process.

        Important

      If your Google or Microsoft account email address doesn't match the email address of your Cloud Portal account, you won’t be able to sign in.

    Image 2: The sign-in page for Monitor.

  4. If you have access to multiple Monitor instances, you’ll see the options to choose from. Unlike other products we offer, such as Smoothwall Cloud Filter, the option you select doesn’t impact your access to your Organizations. If you can access the Monitor card, Monitor shows all organizations associated with your email address.

    Image 3: Select an organization to sign in to.

  5. Select Monitor.

      Note

    If you don’t see Monitor:

    • If you have an account for multiple instances, sign out and select a different instance.

    • Contact your organization’s Monitor Administrator to request access. If you are your organization’s only Monitor user, contact Monitor Support.

    Image 4: The Monitor card.

Sign in for the first time when Multi Factor Authentication is switched on

If your Administrator switches on Multi Factor Authentication (MFA) for your account, Monitor emails you to confirm the change.

  1. Select Sign In on the sign-in page.
  2. Scan the QR code with an Authenticator app.
  3. Enter the code from your Authenticator app into Monitor.
  4. Select Submit.

    Image 5: Scan the QR code and enter the Authentication code.

  5. Select Sign Out. You need to sign in again.
  6. Enter your login credentials and select Sign In.
  7. Enter the code generated by your Authentication app and select Submit. If you don’t have access to your Authenticator app, contact Monitor Support. Monitor emails you when it resets your MFA.

    Image 6: Enter the Authentication code.

Sign out of Monitor

Select Sign Out from the top right of the site.