Karla Inigo
Articles
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Reminders before scheduling to pause Monitor
This article is for School Leadership and Safeguarding Contacts. This article recommends steps to safeguard students’ online wellbeing and internet use before pausing Monitor. What happens when yo...
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Starting the Rapid Information for a Student Emergency (RISE) Process
This article is for Safeguarding and Limited Safeguarding Contacts. How RISE Works At some point, your school may face an emergency situation involving a student who is at immediate risk. Our RIS...
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Monitor Start of Year Checklist
Your Monitor configuration and users' details need to be reviewed and updated before the start of each school year. Download the checklist to help your IT Contact, Safeguarding Contact, and Cloud/...
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How to Install Monitor on iOS Devices
This article is for IT Contacts. This article outlines the steps for installing Monitor on iPads. You can protect iPads by ensuring the Smoothwall Browser is the only web browser used on these de...
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Understanding your Cloud Scan results
This article is for Safeguarding Leads. This article describes the details Cloud Scan captures when it flags an image and explains how Cloud Scan manages ownership and access to a flagged image u...
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Cloud Scan integration for Google Workspace
This article is for Cloud/Tech Administrators. Cloud Scan inspects your cloud storage for concerning content and lets your chosen staff members determine if a photo is safe or if further action i...
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Cloud Scan integration for Microsoft 365
This article is for Cloud/Tech Administrators. Cloud Scan inspects your cloud storage for potentially concerning images and lets your chosen staff members determine if a photo is safe or if furth...
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Add a schedule to turn Monitor on and off
This article is for IT Contacts. Schedule Monitor to actively monitor devices during school days and to pause monitoring devices when school is closed. This article explains how to create a sched...
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Verify your Help Centre account to get updates on your support tickets
This article is for all Monitor users. You can receive updates on your Monitor Support tickets only when you have a verified Help Centre account. Sign up for a Monitor Help Centre account, if yo...
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Cloud Scan FAQ and troubleshooting
This article is for IT Contacts. There’s an error in my cloud integration setup. Can I edit my setup? Yes, you can edit your Cloud Scan integration setup by going to Smoothwall or Linewize Portal...