Monitor Release Notes

CrisisGo Integration and Captures updates (April 2026)

Release Date: 9 April 2026

• Added a new CrisisGo integration with Alerting Profiles for customers in the United States.  
• Improved the Captures modal by combining capture and device details in one screen. Captures now also support full-screen and mobile-friendly views.
• Improved navigation for the custom Alerting Profile creation page using your keyboard. Use Tab to move across elements, Arrow keys to expand lists, and Enter or Space bar to select items or confirm settings.
• Fixed the on-screen validation message for adding Safeguarding Contacts to Alerting Profiles.
• Fixed an issue that duplicated new custom Alerting Profiles for some users.
• Fixed an issue where signed-out users selecting an Alert link in an email notification were redirected to the Alerts dashboard instead of the specific Alert details page.
• Deactivated the Next Alert navigation button to indicate the Contact is viewing the last Alert.
• Fixed an issue with the Captures navigation using the left and right arrow keys. 

Monitor for ChromeOS Extension 4.2.11 (March 2026)

Release date: 18 March 2026

• IT Admins can prevent the Monitor ChromeOS extension from running on unmanaged devices, such as users’ personal or home devices, or those that the school has exempted from monitoring. 
• This update requires configuration from the Google Admin Console.
• IT Contacts can download the latest Monitor ChromeOS extension installer from Monitor.

Windows Client Update 2.10.2 (March 2026)

Release date: 6 March 2026

We’ve released the new Monitor Windows Client version 2.10.2.

• Improved detection of the Window title: Confidential systems are filtered, capturing only essential systems information.
• Faster screenshot generation:  Reduced delay between trigger actions and screenshots, ensuring screenshots are taken before users switch tabs.
• Accurate reporting: Fixed a bug that caused Monitor to report Windows 11 devices as Windows 10.

Automoderation for low-level Sexual Content and Offensive User events (February 2026)

Release date: February 19 2026

• Sexual Content level 2 and Offensive User levels of 1 and 2 events are now sent directly to Safeguarding and Limited Safeguarding Contacts without human moderation. This change allows our Moderation team to focus on Events with high-level risks.
• These auto-moderated Sexual Content and Offensive User events are sent directly to the Monitor dashboard without screenshots and moderator comments.
• Monitor’s highly trained human moderation team will still review high-risk categories and severe alerts to ensure schools are contacted directly.