Google and Azure Directories and Group mappings in a Hybrid setup

The platform in which you set up Google and Azure Directories will impact how directory group mappings are synced.

• If you move from Cloud-only to a Hybrid setup, you must edit the group mappings for a Google or Azure Directory in Cloud Portal instead of your On-Premise Appliance. In On-Premise Appliance, you will see a notice that says: ‘This directory’s group mappings are managed from the cloud portal.’
• You will not see the notice if you started with On-Premise Appliance and moved to a Hybrid setup.

You can’t add Directories in Cloud Portal in most Hybrid setups because directory setups and mapped groups don’t sync between Cloud Portal and the On-Premise Appliance.

If you need to create a Directory that only exists in Cloud Portal, select Submit a request from the top of the Help Centre to contact the Support Team. If we turn on this setting, you can add and edit Google or Azure Directories from either platform, but they won’t be synced.

Check if the Directory was set up in Cloud Portal

1. Go to Admin Panel > Directories and select the Directory.
   
   • If the Directory was created in On-Premise Appliance, you will see a notice that says: ‘Directories created using the on premise device cannot be managed here. Please log on to the on-premise device to make changes to this directory.’
   • If the Directory was created in Cloud Portal, you will see options to change the directory credentials and sync the directory.
2. Delete the directory in your On-Premise Appliance.
3. To request that we delete the directory from Cloud Portal, select Submit a request from the top of the Help Centre to contact the Support Team.
4. Set up the Google or Azure directory in On-Premise Appliance.