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Install Monitor on macOS devices

Updated

This article outlines the steps for installing Monitor on macOS devices.

Before you begin

  • Ensure your device runs on macOS 10.15 Catalina (2019) or later. If your device runs macOS 10.13 (High Sierra) or 10.14 (Mojave), refer to this guidance.
  • You must have Administrator access to the macOS device.
  • For installation on multiple devices via MDM deployment, enrol your devices in your MDM via the Apple Business Manager or Apple School Manager. 
  • Get a copy of your Organization ID, which should look like 00000000-0000-0000-0000-000000000000.
If your school uses... Follow these steps
New Monitor
  1. Go to Settings > Configuration.
  2. Select the Config button for your organisation. 
  3. On the Config panel, select the Copy icon (clipboard) to the right of the Organization ID field.
Legacy Monitor
  1. Go to Monitor > License Information. 
  2. Select the Copy icon (papers) next to your Organization ID.

  Note

You may be prompted to confirm your Organisation ID’s region. Contact our Support Team for help if you don’t have this detail.

Step 1: Download the Monitor installer

You can download the Monitor installer from the following sources. The file is visigo-N.pkg, where N is a version number. The installer is a standard flat package file (*.pkg).

If your school uses... Follow these steps
New Monitor
  1. In Monitor, go to Settings > Configuration.
  2. Select the Config button for your Organisation. The Configure (your organisation) drawer will appear.
  3. Under Install Monitor clients, expand macOS.
  4. Select the Monitor installer (for example, visigo-1.21.pkg).
  5. Save the installer.
Legacy Monitor
  1. In Monitor > Organizations, select the Edit link on your organisation’s tile.
  2. Select Clients on the left navigation.
  3. Select macOS from the Operating System dropdown.
  4. Select Get and save the installer.

  Note

If you would like to access the new Monitor or get more information, please contact your Customer Success Manager.
Either version Download the Monitor installer for macOS directly from the Smoothwall Product Download page.

Step 2: Install Monitor

There are two options for installing Monitor:

  1. Manual installation on individual devices.
  2. Remote deployment via MDM for multiple devices.

Manual installation

You can manually install Monitor either by opening the GUI installer or running the installation script in the Terminal.

If you're manually installing Monitor by... Follow these steps
Opening the GUI installer
  1. Copy the installer to the target device and open it.
  2. Select Continue and agree to the License Agreement.
  3. Select Install.
  4. If prompted, enter your Admin username and password.
  5. When installation is complete, select Close.
Running the installation script in the Terminal
  1. Open the Terminal app and run the following command:

sudo installer -pkg /path/to/installer.pkg -target /

  1. Replace ‘/path/to/installer.pkg’ with the path to the installer file.
  2. Press Enter.

Remote deployment via MDM

MDM deployment is preferred for installing Monitor remotely on multiple devices. Refer to your MDM provider’s documentation to deploy Monitor using this method.

If you're using Jamf or Kandji, you can refer to these remote deployment guides.

Configuration

See Configure the Monitor client on macOS devices

Uninstallation

To uninstall the software, run the following command on each target machine:

sudo "/Library/Application Support/Visigo/configure.sh" uninstall

It can be executed manually from the Terminal, or deployed remotely via MDM. Please consult your MDM documentation for information about deploying commands.