Jack Smith

  • Total activity 37
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Activity overview

Latest activity by Jack Smith
  • Jack Smith created an article,

    Close or Reopen Events in Monitor

    This article is for Safeguarding Contacts and Limited Safeguarding Contacts An Event status of Open shows which events are awaiting action. You can Close or Reopen Events while viewing the detai...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Jack Smith created an article,

    Viewing an Event Message and Contextual Captures

    This article is for Safeguarding Contacts and Limited Safeguarding Contacts Contextual Captures are the text and/or screenshots of the related activities from up to 6 hours before the Event. A M...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Creating and Managing Contacts in Monitor

    This article is for Safeguarding Contacts, IT Contacts, and Reporting Contacts. Monitor uses Contacts to allow the people who support your users and your school the correct level of access to da...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Troubleshooting Screenshot Deleted in Monitor

    This article is for Safeguarding and Limited Safeguarding Contacts. If you see an image stating, “This screenshot has been permanently deleted as potentially illegal content was detected by a mo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Troubleshooting a ‘Screenshot not Captured’ Message in Monitor

    This article is for Safeguarding and Limited Safeguarding Contacts. Monitor’s screenshotting tool may not display the text contained in the Contextual Capture when: The user entered the text in...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Guidelines for Custom Alerting Profiles in Monitor

    This article is for Safeguarding Contacts and Cloud Admin/Technical Admin. Alerting Profiles control who receives Alerts for a Group of users based on the Risk Level for each type of Event. Your ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Troubleshooting Your Monitor Log In

    This article is for all Monitor users. The Monitor Portal requires you have a Contact role with permission to view users’ Events and/or Device information before you can log in. Your Safeguardin...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Changing Your Password or Resetting a Lost Password

    This article is for Monitor users who log in with email and password. If you log in to Monitor with an email and password, use the following steps to reset your password. Tip If you sign in wit...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Logging into Monitor for the First Time

    This article is for all Monitor users. You will receive a welcome email after your Monitor account is created. If you are a Safeguarding, Reporting or IT Contact you can start using the Monitor...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Jack Smith created an article,

    Overview of Contact Roles in Monitor

    This article is for all Monitor users. Monitor has a number of roles you can assign to users that grant access to a different set of features, functions, and data based on their position in your...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes