Jack Smith

How to Install Monitor on macOS Catalina, Big Sur, and Monterey

1. Installing Monitor
2. Installing Monitor

Overview This article explains how to install the Monitor Managed Service client on macOS versions 10.15 (Catalina) and 11.x (Big Sur). It includes information about installing the software manual...

• Edited December 01, 2023 05:08
• 1 follower
• 0 comments
• 0 votes

How to Install Monitor on macOS High Sierra and Mojave

1. Installing Monitor
2. Installing Monitor

Overview This article explains how to install the Monitor client on macOS versions 10.13 (High Sierra) and 10.14 (Mojave). You will need to download and run an installer package, and (on Mojave) a...

• Edited December 01, 2023 05:05
• 1 follower
• 0 comments
• 0 votes

Creating Alerting Profiles in Monitor

1. Using Monitor
2. Creating Contacts

This article is for Safeguarding Contacts.  Alerting Profiles are customisable profiles used for reporting on Monitor Groups where you can specify different alert types and email alert levels. S...

• Edited November 17, 2023 06:58
• 1 follower
• 0 comments
• 0 votes

Guidelines for Custom Alerting Profiles in Monitor

1. Using Monitor
2. Creating Contacts

This article is for Safeguarding Contacts and Cloud Admin/Technical Admin. Alerting Profiles control who receives Alerts for a Group of users based on the Risk Level for each type of Event. Your ...

• Edited October 26, 2023 06:40
• 1 follower
• 0 comments
• 0 votes

I'm not receiving Monitor email alerts

1. Troubleshooting
2. Troubleshooting

This article is for Safeguarding contacts, Limited Safeguarding contacts, and Reporting contacts. If you are not receiving some or all of the Monitor email alerts you’re expecting to see, you ca...

• Edited October 13, 2023 08:04
• 1 follower
• 0 comments
• 0 votes

Viewing an Event Message and Contextual Captures

1. Using Monitor
2. Events

This article is for Safeguarding Contacts and Limited Safeguarding Contacts Contextual Captures are the text and/or screenshots of the related activities from up to 6 hours before the Event. A M...

• Edited October 06, 2023 02:34
• 1 follower
• 0 comments
• 0 votes

Using Your Monitor Dashboard

1. Using Monitor
2. Dashboard

This article is for Safeguarding Contacts. The Dashboard displays a summary of the Events by type starting from 00:00 the most recent Monday in your time zone. You can change the start and end d...

• Edited October 02, 2023 11:24
• 1 follower
• 0 comments
• 0 votes

Managing Devices in Monitor

1. Using Monitor
2. Devices

This article is for IT Contacts and Safeguarding Contacts. The Devices page displays a list of your users’ devices running the Monitor Client, Monitor Extension or Monitor browser. IT Contacts a...

• Edited October 03, 2023 01:07
• 1 follower
• 0 comments
• 0 votes

General risk levels

1. Using Monitor
2. Events

This is used for situations where our team has spotted something unusual or concerning which they feel the school should be alerted to, which doesn’t fit clearly inside any of the other category d...

• Edited October 02, 2023 05:38
• 1 follower
• 0 comments
• 0 votes

Grooming risk levels

1. Using Monitor
2. Events

A suspected adult (aged 18 or over) who is attempting to coerce a child or young person to take part in sexual activity with themselves or others. The perpetrator might establish trust with the ch...

• Edited October 02, 2023 05:04
• 1 follower
• 0 comments
• 0 votes