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General risk levels

1. Using Monitor
2. Events

This is used for situations where our team has spotted something unusual or concerning which they feel the school should be alerted to, which doesn’t fit clearly inside any of the other category d...

• Edited February 18, 2025 06:55
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Vulnerable Person risk levels

1. Using Monitor
2. Events

A person who makes credible threats of suicide or self-harm or engages in suicidal talk. Someone who appears to be using or involved with illegal drugs, substances or alcohol. A person who appears...

• Edited February 18, 2025 06:54
• 1 follower
• 0 comments
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How to install Monitor on Windows devices

1. Installing Monitor
2. Installing Monitor

This is a guide to deploying Monitor in the Windows operating system. You will need your unique organization ID to install Monitor and you may also have an "UNCL" serial ID - depending on which yo...

• Edited February 18, 2025 06:47
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Frequently Asked Questions About Monitor

1. Using Monitor
2. Getting Started

This article is for all Monitor users. What is Monitor? Monitor is a proactive, real-time digital monitoring solution for K-12 schools that combines AI and human moderation to provide a 24/7/365 a...

• Edited November 13, 2024 08:55
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• 0 comments
• -1 votes

Overview of Contact Roles in Monitor

1. Using Monitor
2. Creating Contacts

This article is for all Monitor users. Monitor has a number of roles you can assign to users that grant access to a different set of features, functions, and data based on their position in your ...

• Edited October 01, 2024 10:16
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Installing Monitor

1. Installing Monitor
2. Installing Monitor

Prerequisites Make your web filter allow the following domains: *.smoothwall.cloud and vclient-api.smoothwall.com (UK)  vclient-api-us.smoothwall.com (US) *.qoria.cloud Ensure these domains ar...

• Edited September 10, 2024 12:14
• 1 follower
• 0 comments
• -1 votes

I'm not receiving Monitor email alerts

1. Troubleshooting
2. Troubleshooting

This article is for Safeguarding contacts, Limited Safeguarding contacts, and Reporting contacts. If you are not receiving some or all of the Monitor email alerts you’re expecting to see, you ca...

• Edited June 14, 2024 03:41
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• 0 comments
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Setting Up Groups

1. Using Monitor
2. Creating Contacts

This article is for Cloud Admins/Tech Admins. A Smoothwall Group is a collection of users that can be used to configure features in Smoothwall Filter appliance or Linewize Gateway and Monitor. S...

• Edited June 05, 2024 08:33
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Using Your Monitor Dashboard

1. Using Monitor
2. Dashboard

This article is for Safeguarding Contacts. The Dashboard displays a summary of the Events by type starting from 00:00 the most recent Monday in your time zone. You can change the start and end d...

• Edited February 07, 2024 03:22
• 1 follower
• 0 comments
• 0 votes

How to Install Monitor on macOS Catalina, Big Sur, and Monterey

1. Installing Monitor
2. Installing Monitor

Overview This article explains how to install the Monitor Managed Service client on macOS versions 10.15 (Catalina) and 11.x (Big Sur). It includes information about installing the software manual...

• Edited December 01, 2023 05:08
• 1 follower
• 0 comments
• -1 votes