Overview of Contact Roles in Monitor – Monitor Help Centre

This article is for all Monitor users.

Monitor has a number of roles you can assign to users that grant access to a different set of features, functions, and data based on their position in your school. You should only give your users the most limited role that will meet their needs for access and pay particular attention to restricting access to users’ confidential data.

Role	Permissions	Notes
Safeguarding Contact	Add and edit Safeguarding, Limited Safeguarding, Reporting, and IT Contacts. Add and edit Alerting Profiles. Open all pages (Organisations, Dashboard, Events, Reports, Devices). Receive email notifications and phone calls from Moderators when an Event Type (also referred to as “Risk Category”) matches their Alerting Profile. View and remove Devices from Monitor. Integrate CPOMS, MyConcern, and Record Manager in the UK. Review Cloud Scan results.	A Safeguarding Contact is the fallback contact for Events for any person who does not match an Alerting Profile.
Limited Safeguarding Contact	Receive email notifications and phone calls from Moderators when an Event Type (also referred to as “Risk Category”) matches their Alerting Profiles. View-only access to all parts of the Organisations page. View the Events page filtered for the people in their Alerting Profile.
IT Contact	View Safeguarding, Ltd Safeguarding, Reporting. Add or edit IT Contacts. View Alerting Profiles. View Organisation IDs (Tenants), Monitor Serial, and Licence information. Install Monitor Clients on users’ devices. View and remove Devices from Monitor.	An IT Contact cannot add Site Admin and Cloud Admin/Tech Admin. An IT Contact cannot access Events or personal data.
Reporting Contact	Receive weekly Dashboard emails. Add or edit other Reporting Contacts. View Alerting Profiles. Generate Reports.	A Reporting Contact can only view high-level, summary information about Monitor.
Cloud Admin/Tech Admin	Access the Admin Panel in the Cloud Portal to manage: Directories User Groups for Safeguarding Contacts to use in Alerting Profiles. Tenants Account and Licence information Add Cloud Scan integration (Microsoft and Google). Add Monitor Schedule.