This article is intended for Safeguarding Contacts.
You can use your Monitor Dashboard to identify instances where the Monitor app may not be working correctly or has been removed from a student’s device.
To review the Dashboard:
- Log in to the Cloud Portal with your Safeguarding Contact credentials, then select Monitor.
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Select your Organisation, then Dashboard on the top navigation bar. The Dashboard screen will show the number of actionable events for the current period.
Note:
The Activity subtotals may be hidden when the default reporting period loads. The default date starts from 00:00 of the most recent Monday in your time zone. - Select a new From date on the date picker. You can select a day from the previous week or month.
- The Dashboard will show the number of Events in your selected time period.
- Check whether the number of Devices matches the number you expect to see. If the number of Devices is larger or smaller than expected, select an earlier From or To date.
- Compare the number of Devices in the previous period to the number of Devices in the recent subtotals.
- Check for potential issues, such as prolonged device inactivity or outdated Monitor client versions, if there are fewer devices than you expect.
Check for connectivity and reporting issues
The Dashboard may suggest connectivity or reporting issues based on device-to-user ratios. We recommend working with your IT Contact to review the Devices page for unmonitored devices:
- Verify whether devices have been removed from your school’s inventory and that the change is expected.
- Check the security configuration changes in your school’s IT systems. Some security updates might have blocked Monitor clients from connecting. See Troubleshooting inactive devices.
- Check if operating system updates, especially automatic security changes, have blocked devices from connecting. See Troubleshooting inactive devices.
- Filter for devices running outdated versions of the Monitor client and update them to the latest version.