This article is for all Monitor users.
You can only receive updates for your requests when you have a verified Help Centre account.
- Sign up for a Monitor Help Centre account if you haven’t yet.
- Email your Customer Support Manager (CSM) with your name, email address and contact number.
- You can also add the details of other staff who need Help Centre accounts.
- Open the verification link provided in the welcome email from your CSM and create a password.
Tips
- Reset your password if the link has expired. The verification link expires after three days.
- Check your Spam folder if you can’t find your welcome email in your inbox.
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Sign in to the Monitor Help Centre with your verified account.
- Select Submit a request from the top of the Help Centre to contact the Support Team.
- Select your name, then Requests to see the previous requests you have raised.