Troubleshooting

Get help and answers to common questions about Monitor.

Articles

Change your Language and Date and Time settings to display data based on your region This article is for IT Contacts and Safeguarding Contacts.Changing your browser’s Language and Date and Time allows M...
Stop Cloud Scan from scanning previous students This article is intended for IT and Cloud Admins. Cloud Scan detects new group assignments from your Management Infor...
Verify your Help Centre account to get updates on your support tickets This article is for all Monitor users. You can only receive updates for your requests when you have a verified Help...
Using the Dashboard to identify monitoring issues This article is intended for Safeguarding Contacts. You can use your Monitor Dashboard to identify instances where ...
Can't sign in or access the correct pages or Organizations This article is for all Monitor users. Use the following troubleshooting steps if you have trouble signing in or ca...
Troubleshooting Screenshot Deleted in Monitor This article is for Safeguarding and Limited Safeguarding Contacts. If you see an image stating, “This screenshot h...
Troubleshooting a ‘Screenshot not Captured’ Message in Monitor This article is for Safeguarding and Limited Safeguarding Contacts. Monitor’s screenshotting tool may not display t...
I'm not receiving Monitor email alerts This article is for Safeguarding Contacts and Limited Safeguarding Contacts. If you are not receiving some or all e...
How do I know that Monitor is monitoring my devices? This article is for IT Contacts. The Devices page keeps track of all monitored devices and their current monitoring...
Why is Code Displayed on the Side of a Browser in a Monitor Screenshot? This article is for Safeguarding and Limited Safeguarding Contacts. This article explains why you may see Events with...