Creating Alerting Profiles in Monitor

Alerting Profiles are customisable profiles used for reporting on Groups. You can specify different alert types and email alert levels.

Safeguarding Contacts can create and customise alerting profiles for different groups of users. Alerting Profiles are linked with a Group so that any alerts raised for any user within that group trigger an email to the appropriate contacts.

Prerequisites

Before you start, ensure you have:

1. Synced your Azure AD, Google Directory or Windows AD with Monitor.
2. Created one or more Groups.
3. Created at least one Safeguarding Contact, Limited Safeguard Contact (optional), and at least one IT Contact.

Creating Alerting Profiles

1. Go to your Monitor Portal home page.
   
   Monitor - UK, Australia, New Zealand
   https://portal.smoothwall.cloud
   
   Monitor - US
   https://portal.linewize.net
2. Select Edit for your required Organisation.
3. Select Alerting Profiles from the sidebar.
4. Select Create New Alerting Profile.
5. Enter a Name and Description.

11. Select a Target Age Range using the dropdown. This helps the Moderation of the reporting. You can select from Young Child (4-10), Older Child (11-16), Young Adult (17-18) and Adult (18+).
12. Select a Target Group. These are the Groups created within your directory. You can select more than one group.
13. Select the Safeguarding Contacts that will receive the alerts and reports. You can select both
14. Safeguarding Contacts (indicated by S) and Limited Safeguarding Contacts (indicated by LS).
15. Select the Email Alert Level for each of the Event Types.
    You can select from N/A, Level 1+, Level 2+, Level 3+, Level 4+ and Level 5.

16. Select Create.